Dispute Resolution Policy

DISPUTE RESOLUTION POLICY


About This Policy

At Buy In Naija, we care about making your shopping experience smooth and enjoyable. Sometimes, issues may arise between customers and sellers or with Buy In Naija itself. This policy explains how you can report problems and how we work to resolve them quickly.


How Can I Report an Issue?

If you have a complaint or need help, you can reach our customer support team through:

- Phone: +234 9061820042

- Live chat on https://buyinnaija.com.ng


For faster resolution of specific issues, you can also contact us via email:


Issue | Contact

------|---------------------------------

Payment or account issues | support@buyinnaija.com.ng

Report security breaches or suspected fraud | security@buyinnaija.com.ng

Data privacy requests | privacy@buyinnaija.com.ng

Legal disputes | legal@buyinnaija.com.ng

Incorrect product information | info@buyinnaija.com.ng

Report infringing products | compliance@buyinnaija.com.ng


What Happens After You Report?

Once you report an issue, we will:

1. Record your details and the nature of the complaint.

2. Give you a reference number for tracking.

3. Keep you updated via email until the issue is resolved.

4. Notify you when the matter is closed and confirm your satisfaction.


What If My Issue Is Not Resolved Quickly?

We aim to resolve issues at first contact. If that’s not possible:

- Within 24 hours: Our resolution team will investigate and may request more details.

- Within 48 hours: We’ll share findings and next steps.

- If still unresolved, the case will be escalated to our customer experience team. We strive to resolve all issues within 5 days.


Can I Contact Sellers Directly?

We’ll try to resolve complaints with sellers on your behalf. If needed, we can provide seller contact details upon request.


What If a Seller Refuses to Cooperate?

Sellers who fail to cooperate may face account restrictions or termination.


For more details, visit https://buyinnaija.com.ng or contact our support team. We’re here to help!

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